Shipping policy

BUE FRAW Shipping & Pickup Policy

Shipping Throughout the United States

We ship Furry Boxes to eligible addresses throughout the United States. Available shipping options and charges are displayed at checkout.

Order Processing

Orders are typically curated and prepared for shipment within 1–3 business days. Shipping transit time is additional.

Once your order ships, you’ll receive a confirmation email with tracking information, when available.

Local Pickup

Local pickup is available for eligible orders. Same-day pickup is subject to inventory and order timing. Please wait for your ready-for-pickup notification before arriving. Pickup instructions will be provided with your notification.

Delivery Estimates

Shipping and delivery dates are estimates unless expressly guaranteed. Weather, holidays, carrier disruptions, and other circumstances may affect arrival times. We will contact you if we learn of a significant processing delay.

Shipping Addresses

Please double-check your delivery address and contact information before completing your order.

If you notice an error, email furryteam@buefraw.com immediately. We will try to update the address before shipment, but changes cannot be guaranteed once an order is processed. Additional shipping charges may apply if an order must be resent because of an incorrect or incomplete address.

Missing, Delayed, or Damaged Packages

If your package is delayed or marked delivered but cannot be located, check the tracking details, delivery area, and with household members or your property’s office. Then email furryteam@buefraw.com so we can help investigate with the carrier.

If your box arrives damaged or contains incorrect items, contact us within 3 days of delivery. Include your order number, clear photos of the items and packaging, and a description of the issue. Keep the packaging while we review your concern.

Returned or Undeliverable Packages

If a package is returned to us, we will contact you to discuss the reason and available next steps. Additional shipping charges may apply when redelivery is needed because of an incorrect address, refused delivery, or failure to collect a package.

Subscription Shipments

Subscriptions are billed automatically according to the schedule agreed to at checkout. Your billing date is not necessarily your shipping or delivery date.

Subscription boxes are prepared according to your selected subscription schedule. Please keep your shipping address current before your next renewal.

Policy Updates

We may update this policy from time to time. Updates apply to orders placed after the revised policy is posted and do not change the policy applicable to an existing order.

Contact Us

For shipping or pickup questions, email furryteam@buefraw.com.