Refund policy

BUE FRAW — Furry Box Return & Refund Policy

At BUE FRAW, we shop, we curate, and we deliver happiness for your furry family!

Returns, Exchanges & Refunds

All Furry Box sales are final. For health, safety, and sanitation reasons, we do not accept returns or exchanges or offer refunds on Furry Boxes containing pet treats, toys, and care essentials, except where required by law.

Monthly Box Contents

Each Furry Box is thoughtfully assembled by our team. Products, brands, flavors, colors, and styles may change each month based on availability. Photos show examples and may not reflect the exact contents you receive.

We do not offer refunds based on personal preferences or a pet’s interest in an item.

Your Pet’s Needs & Preferences

We want your furry friend to enjoy their box! If your pet has allergies, dietary restrictions, specific needs, or favorite types of treats and toys, please email furryteam@buefraw.com before placing your order.

We’re happy to discuss available options and help curate a box suited to your pet. Specific requests depend on availability and must be confirmed by our team. Please review product labels before giving any item to your pet.

Damaged or Incorrect Items

Please inspect your box upon delivery. If an item arrives damaged or incorrect, email furryteam@buefraw.com within 3 days of delivery. Include your order number, a description of the issue, and clear photos of the affected items and packaging.

We will review your concern and work with you on an appropriate resolution.

Policy Updates

We may update this policy from time to time. Updates apply to orders placed after the revised policy is posted and do not change the policy applicable to an existing order.

Contact Us

For questions about your Furry Box or this policy, email furryteam@buefraw.com.